Virtual Mat Pilates

Cancellation Policy

Late Cancellation Policy  At our studio, we work hard to create a supportive environment where every client has the opportunity to move, learn, and feel their best. To make this possible, we keep our classes small and personal, meaning each spot is valuable. When a class or 1:1 session is cancelled at the last minute, it prevents others on the waitlist from being able to attend. To ensure fairness for everyone and to respect the time and resources involved, we’ll now be introducing a late cancellation surcharge. Cancellations made within the late cancel window (less than 5 hours) will incur a surcharge of $15. This policy helps us keep classes running smoothly, minimise lost sessions, and offer available spots to others who are eager to attend. We deeply value your commitment to your practice and appreciate your understanding as we put this policy in place. It allows us to continue providing the high-quality, small group and clinical Pilates experience you know and love. The late cancellation policy will begin from 1 October 2025. Payment must be made prior to booking and attending a class. To book into a class you must either have pre-purchased sessions using the website booking option or have paid at the time of booking a session. Move Better With Cinzia reserves the right to restrict clients to a particular class type for safety reasons; and reserve the right to turn clients away if they do not have the correct medical clearance for their booked session.

Have a question? Contact Cinzia